Cresta Conductor

Cresta Conductor is Cresta's developer-facing agent build/deploy product line, opened to customer and partner engineers on October 29, 2026. Teams build agents in their own repos and CI/CD with Conductor, Cresta CLI and the Cresta AI Agent SDK (Python), on infrastructure Cresta says was productized from its forward-deployed practice and built on the Claude Agent SDK with Anthropic. The same day Cresta launched Cresta Academy certification.

PR: PR Newswire · Site: cresta.com

Key points

1. New named product: Conductor is the repo/CI-native way to build CX agents; Cresta the company is older—track the product name.
2. Stack: Conductor + CLI + Python Agent SDK; supports the open Agent Skills standard so skills already written for coding assistants carry over.
3. Enterprise runtime: controlled releases, A/B versions, builder/reviewer permissions, SOC 2 / ISO 27001 / ISO 27701 / PCI / HIPAA / ISO 42001 claims.
4. Cresta Academy: trains and certifies customer/partner engineers to design, test and improve agents on Cresta.
5. Partners cited: Atento, TELUS Digital engineers already building on Conductor.

Why it matters

Distinctive product proper noun shipping self-service this window, separate from generic "Cresta AI".

How to get started

1. Read the Oct 29 PR and Cresta developer docs / Help Center Academy materials.
2. Build in your repo with Conductor + Cresta CLI; write custom connectors in the Python Agent SDK.
3. Use controlled releases and permission roles before putting agents in front of customers.

Aimed at in-house engineering teams and CX partners already shipping software—not a no-code chatbot builder.